High Impact Teambuilding is a fun filled experiential journey about people working as a team to meet the organizational deliverables. Teams will be exposed to ideas and concept of working professionally despite the differences and staying focused on the big picture. The program incorporates interesting outdoor and indoor team challenges that will take participants through Read more about Teambuilding[…]

Leadership Skills

The nature of leadership in the 21st Century is changing. Societies and organizations are demanding leaders who can generate trust, empower and inspire others, find innovative answers to problems and challenges and produce tangibly positive results. Increasingly, individual leaders and organizations face challenges that are dauntingly complex in scale. Helping them lead effectively in this Read more about Leadership Skills[…]

Teamwork, Organisational and Leadership Skills

We all live and work in groups in our personal, professional and community life. Any organisation benefits if the group of people working in it, can be transformed into self-managing teams whereby every individual knows their role, responsibility and contributes towards better organisational effectiveness, performance and productivity. Personal effectiveness of each member of the team Read more about Teamwork, Organisational and Leadership Skills[…]

Cross-cultural Competence

In the international marketplace and workplace, the globe becomes ‘smaller’ and boundaries ‘disappear’, different people from different cultures will be forced to live side-by-side, work and play together, and do business with one another. The more this happens, the awareness of cultural difference is vital for success. Cultural Competence helps you to understand how and why people Read more about Cross-cultural Competence[…]

Customer Service/Service Delivery

In today’s globalized environment, where organizations must survive the changes or get left behind, managing customers’ expectations is one of the most important aspects of having a successful operations. It doesn’t matter whether you are selling something or providing a service, you aren’t going to get far if you don’t have effective customer service. It Read more about Customer Service/Service Delivery[…]

Conflict Management

Organizations today operate in an increasingly challenging and dynamic environment. Individuals in organizations also increasingly have to balance personal and professional needs in a highly competitive environment. It is imperative that management recognizes the significance of conflict and the need to manage conflict which arises due to situations and decisions involving allocating limited resources, differing Read more about Conflict Management[…]

Leading Performance through Behavioural Change

There are many ways to improve a team performance in achieving organizational aspirations. Some organisations tend to manage through hiring the right people, streamlining processes, technological innovation, training and reskilling and reallocating resources through load balancing. All of these take a considerable time to design and execute. In this course, we will discuss one very Read more about Leading Performance through Behavioural Change[…]

Financial Skills for Leaders

In today’s competitive global economy, the role of Leaders has expanded, demanding a dynamic blend of leadership skills, strategic thinking and finance expertise. Increasingly, the top executives of organisations are required to be forward-looking, with a broadened perspective that goes beyond financial literacy to encompass enterprise-wide concerns. Financial Skills for Leadership provides senior executives with Read more about Financial Skills for Leaders[…]

Performance Coaching – Good to Great to Excellent!

A common misnomer in Performance Management is that Performance based Coaching happens only during annual performance discussions. In our course, we help People Managers increase their awareness that Performance Coaching is a journey and needs to be done at the right time with the right talent. The right time could be throughout the duration of Read more about Performance Coaching – Good to Great to Excellent![…]

Communication Skills for Customer Servicing

Since time immemorial, those of us in the service industry have been indoctrinated with the adage, “Customer is Always Right”. Whilst some may choose to disagree, the reality is that said service industries’ existence is based on their ability to sustain their customer base. Whilst there are numerous courses on effective customer servicing, ours is Read more about Communication Skills for Customer Servicing[…]