May 21, 2017


- Negotiations
- Leadership
- Presentation Skills
- Training of Trainers
- Women’s Empowerment
- Communications
- Cross-cultural Competence
- Malaysian Cultural Orientation

Shanta Nagendram was the founder and principal consultant of SkillFocus Consultancy Malaysia and currently an international consultant and trainer. She has conducted training for all sectors in more than 35 countries across 5 continents. She has been appointed as the lead consultant for building capacity in negotiations and leadership training by several organisations including the Commonwealth Secretariat, European Union and Institute of International Education (IIE USA) and by several governments, companies and civil society organisations. Shanta obtained her B. Economics (Hons.) from the University of Malaya and her M.Sc. in International Relations from the London School of Economics & Political Science. She was also a Fulbright Scholar and has participated in both the Basic and Advanced Negotiations workshops at the Harvard Law School. Her expertise is in leadership, negotiations, communications, presentations, cross-culture, customer service, teambuilding and womens’ empowerment.


- Corporate Banking
- Project Finance
- Capital Market
- Management
- Finance for Non-Finance
- Human Capital Development

Kenny Tay, CA (M) FCCA, CGMA, FCMA, Managing Consultant of Finet Associates, is a Chartered Accountant with many years in the Asian financial services industry involving corporate banking, project finance and capital market operations. Parallel to his financial career he was also actively involved in management development at various institutions including the Malaysian Institute of Management, the FMM Institute and the Hornsby TAFE College, Sydney, NSW. He is now a Human Capital Development consultant. Among the organisations he has worked for include the Malaysian Armed Forces Fund Board, the Chase Manhattan NA Group, the Dow Banking Corporation of Switzerland, the Royal Bank of Canada and Asia Finance Pty Ltd, Sydney, Australia.

- Leadership training with a focus on multi-cultural teams
- Cultural adaptation sessions: USA, France, Middle East, Africa
- Staff and team training; training of trainers
- Change management
- Training and capacity-building program design, development, delivery and evaluation

Dr. William (“Bill”) Dant has over 30 years’ experience in the custom design, delivery and evaluation of education and leadership training programs and projects, working worldwide with public and private sector clients. Dant spent ten years in the U.S. Federal service, working in international program management positions for the U.S. Department of State and the Peace Corps.His work over several decades in the private sector has included educational leadership and management positions with three key international education and training organizations in the U.S. He now is principal of his own international education consulting firm, WPD Global Solutions, LLC. Bill’s global work includes long-term assignments in West Africa, North Africa and Europe, and short-term field work in several countries in the Middle East (Yemen, Saudi Arabia, Jordan, Lebanon and Tunisia) as well as in Latin America (Mexico, Venezuela, Colombia, Guyana), Eurasia (Russia, Ukraine, Georgia, Bulgaria) and East and Southeast Asia (China, Japan, Malaysia, Indonesia, Vietnam, Burma and Laos). Dant holds a Ph.D. in International Education Policy & Leadership from the University of Maryland, U.S.A.; a Masters from the S.I.T. Graduate Institute in Vermont, U.S.A., and a bachelor’s degree from Georgetown University, Washington, DC. He also studied at the University of Strasbourg, France as an undergraduate, and at the University of the Witwatersrand, South Africa, during his doctoral studies.


- Six Thinking Hats® for enhancing quality thinking-
- Creativity @ Work
- Enhancing managerial effectiveness using the Myers Brigs Type Indicator®

H.K. Loi has been involved in the facilitation of learning for more than 20 years. He has conducted training for both the public and corporate sectors in the areas of management. His key competencies are in creative thinking, teambuilding and the use of psychometric instruments for management development. He has 30 years of working experience, both in the public and private sectors and is presently the Principal Learning Facilitator of his own company, Innovation and Creativity Skills Training (INOCREST) Sdn. Bhd. He was with DANCED (Danish Cooperation for Environment and Development) – Krau Wildlife Project in Malaysia as their Capacity-Building Consultant (2000-2001). From 2001 – 2007, he was the country representative of Asianic Psychologists Press (Australia) for the training and distribution of Myers Briggs Type Indicator® (MBTI®) in Malaysia and Brunei. Loi is an associate of SkillFocus Consultancy and participated in training programs for Afghanistan and Tanzania. Loi did much of his education and training in Malaysia and Japan. He is a Certified Trainer for:

- Six Thinking Hats® & Lateral Thinking® (Dr. Edward De Bono) (Thinking Management Techniques, Singapore)
- Mind Mapping® (Tony Buzan) (Buzan Training Centre, Palm Beach, Florida, USA)
- Herrmann Brain Dominance Instrument® (HBDI®) (Brain Dominance Technologies S/B)
- Myers Briggs Type Indicator® (MBTI®) (Australian Psychologists Press, Australia)
- FIRO-B® and Strong Interest Inventory® (CPP International, Asia Pacific, Singapore)
- DISC® (Dougmal Training Systems, Australia)
- Life Style Inventory® (LSI®) (Human Synergistics, New Zealand)

- Strategic Planning and Management
- Marketing Principles and Strategic Marketing Planning
- Leadership and Contemporary Leadership
- Managerial Coaching
- Finance for Non-Financial Managers

Richard Jacob is an Erickson Certified Professional Coach and an HRDF Approved trainer, an American Management Association (AMA) Global Faculty Member. His core competence is in Leadership, Coaching, Strategy, Sales and Marketing and Business Finance. He has delivered training programs in Cairo, Dubai, Tokyo, Manila, Singapore, Jakarta, Lahore, Karachi, Shanghai, Beijing, Hong Kong, Saigon, Hanoi, Melbourne and Sydney. He has an MBA from Cranfield School of Management in the United Kingdom, a leading European Business School. He is an Accountant by training and was an Auditor in an international firm of Accountants for nine years. His experience comes from being a Financial Manager, Company Secretary and Business Development Manager in a leading Swedish pharmaceutical company by the name of Astra Pharmaceutical. Richard has 20 years of solid training and facilitation experience both internationally and locally. His experience includes lecturing in foreign university endorsed programs in Malaysia. More recently he has lectured in a very current subject entitled “Sustainable Business” for the York St. John University in the UK.

- Multimedia journalism
- Digital Filmmaking
- Online content production/strategy
- Journalism and newsroom organisation

Zan Azlee is a media professional based in Kuala Lumpur, Malaysia. He started his career in 2000 as a print journalist for The Sun (Malaysian national newspaper) and then as a broadcast journalist at ntv7 (Malaysian national television station). He founded Fat Bidin Media in 2003. The services he provides include directing, producing, scriptwriting, videography, news reporting/journalism and consultation for broadcast, print and New Media. His last senior position was as the Senior Editor for Digital Media at Astro AWANI, Malaysia first 24-hour news channel. He is also a contributing correspondent for CNN International, Al Jazeera International, GlobalPost (US-based news agency), The Netherlands’ VPRO Metropolis TV (award-winning Dutch documentary series), a videojournalist for VJ Movement (Dutch-based news agency) and Esquire magazine. He also wrote a column and provides video and multimedia content for The Malaysian Insider (Malaysian online news organisation). Zan is an independent filmmaker who has produced and directed numerous films that have gone on to screen at local and international film festivals such as the Malaysian Video Awards, Berlin International Film Festival, Bangkok International Film Festival, New York Asian-American Film Festival and Singapore International Documentary Film Festival. His documentaries have won awards at the Festival Filem Malaysia, Anugerah Seri Angkasa and Malaysian Video Awards. Under his company Fat Bidin Media, he has produced several feature length documentaries. His first, THE LOOK-EAST PROJECT (AKA PANDANG KE TIMUR), was commissioned by national television station ntv7 in 2007. His second feature length documentary, I’M MUSLIM TOO!, was aired in 2008, also on ntv7. THE LIFE & TIMES OF AN ISLAMIC INSURGENCY shot in 2008/2009 is his third feature length documentary. KAMPUNG BARU ALAF BARU is his fourth feature length documentary film and was broadcast on ntv7 in September 2010. Zan has written four non-fiction books which are A guide to the Internet (2003), Operation Nasi Kerabu: Finding Patani in an Islamic Insurgcncy (2007), The Adventures of a KL-ite in Afghanistan (2014) and Guide to Independent Filmmaking (2015). Zan and his company Fat Bidin Media has been involved in many television productions (news and current affairs, documentaries) for many clients such as Hallmark Channel, Discovery Travel & Living, Media Prima Bhd and ASTRO. He is also a volunteer videographer for MERCY Malaysia, a medical relief NGO. Zan holds a MA in Broadcast Journalism from Staffordshire University, UK, and is also a broadcast journalism and documentary lecturer at several local universities. He is also regularly invited to conduct lectures, talks and workshops. He has spoken at University of California Berkeley, Prince Songkhla University Thailand and at the World Islamic Economic Forum, to name a few.

- Communication Skills for Customer Servicing
- Organisational Effectiveness
- Leading Performance through Behavioural Change
- Managing Operations Risk in Retail Banking
- HR for Non HR Managers
- Performance Coaching

Bala Thevarayan comes with more than 25 years’ of experience in various facets of Banking. Having managed, Contact Centres, the risk function and Human Resources, he is passionate about people. He is a firm believer that skills and people behaviour need to complement each other. Whilst skills can be trained, behaviours need to be influenced. In his erstwhile role, he helmed the Human Resource Function for Standard Chartered’s Global Business Services (formerly known as SCOPE International Sdn Bhd). During his tenure, an entire rebranding initiative was undertaken to correct the perception of “low cost alternative” to that of Centres of Excellence (COE), thus creating the requisite opportunities to attract the right talent and retain them. Prior to this, he was with Standard Chartered Bank, where he was instrumental in design and deployment of a regional business model which entailed several change management projects. During his stint with contact centres, he introduced scoring based methodologies in managing performance. The right behaviours that resonated with organisational values were identified and the modelling was done to enhance such behaviours. With his extensive experience in the field of People and Culture coupled with his business background, he is able to provide People related interventions with a completely non traditional HR optics.

- Protocol and Etiquette
- Communication
- Case-writing
- Negotiations

Rahimah Yeop actively conducts training as a freelance consultant with some 35 years of experience behind her. Before this, Rahimah served as a Director, Academic Studies, Research and Publication Division at the Institute of Diplomacy and Foreign Relations (IDFR), Ministry of Foreign Affairs Malaysia from 2011 to 2016. Earlier on, she was a Senior Programme Coordinator responsible for the Economic and Public Diplomacy Programme at IDFR from 1996 till 2004. She conducts workshops and lectures in areas of negotiations, communication skills, liaison duties, cross-cultural communication, protocol, social and dining etiquette, personal grooming and media skills. In that 35 years in the Malaysian Government, she served in the Prime Minister’s department, Consulate of Malaysia in Sydney Australia; the Institute of Diplomacy and Foreign Relations (IDFR) and the National Institute of Public Administration (INTAN). In INTAN (2004 – 2010), she was the Head, Centre for Communication and Training Development and later as Head, Centre for Negotiation Expertise. Other than government departments, she has also facilitated courses for the private sector, banks, universities, schools, NGOs and overseas – Brunei, Myanmar, Tanzania and India. She provides individual coaching to specific groups and individuals like the Malaysian astronauts and celebrities. Before joining the Malaysian civil service, she was a journalist with The New Straits Times. Rahimah attained her Diploma in Mass Communication majoring in Journalism from UITM and an M.A. in Journalism and International Affairs from Ohio University, USA. She also has a Diploma in Public Administration from INTAN, attended a course on “Train the Trainer” under the auspices of the Commonwealth Secretariat and Effective Presentation Skills from Peter Rogen Malaysia. She also attended a Seminar on Negotiations in Singapore - jointly organized by the University of Singapore, Harvard Negotiation Project and CMI Claris and also a Negotiation Workshop under the Program of Instruction for Lawyers at the Harvard Law School in June 2002. Rahimah is also a certified City & Guilds facilitator and an HRDF Certified Trainer.

– Teambuilding
– Leadership
– Customer Service
– Motivation
– Facilitation

Ivan Kumar is a natural when it comes to training given his 30 years’ experience in the corporate world coupled with his passion to help people grow professionally and personally. Ivan’s greatest talent is being able to bring out the best in people - he is highly people orientated and is able to communicate effortlessly with people from all backgrounds, irregardless of age and position in life! As the former CEO of Malaysia’s largest loyalty programme, BonusLink. Ivan understands the challenges of top management and how to gain the trust and support the company’s greatest asset...its people! He has since used his know-how and people skills into helping others improve their organizations through training, which Ivan has been successfully doing for 15 years now.

– Training in specific Project Management themes
– Project Consulting – Planning Empowerment & Implementation Strategies
– Seminar Speaker – Project Management

Daniel Alfred is a civil engineer who has been in practice since 1987. Prior to that he was a technical assistant. He has been working for different large consulting firms like Minconsult and HSS Integrated. In the 1980s, he worked in Canada for the Alberta Department of Highways. His experience includes highways, buildings and infrastructure projects. His involvement was in design and supervision. In the early 1990s, he went into the ICT sector as the CADD consultant for Sapura IT for the Architecture-engineering-Construction (AEC) market. He has been in project management practice from the late 1990s to date. This saw him undertaking the project management in engineering and ICT projects. In 2001, he became the CEO of the HSS group’s project management subsidiary, HSS Intesys. In this position, he managed project scheduling services for client projects using Primavera Project Enterprise and Planner versions. Since 2003, he has been a full-time freelance trainer in project management methodology – empowering project managers and executives. Clients are from various sectors: Construction, ICT, Power, Telco, Oil & Gas, Manufacturing, Banking, Government Agencies, Customer Services. In between, he still undertakes project consulting for single clients at a time.


– Understanding the Malaysian workforce
– Thinking Skills
– Value Based Leadership
– Understanding Corporate Cultures
– Negotiating Skills Across Cultures
– Multicultural Team Building

Dr Asma Abdullah retired in 2003 from ExxonMobil after spending more than 22 years in the field of human resource development and influence of culture on management. She received her bachelor's degree in Anthropology and Sociology and Diploma in Education from Monash University, Melbourne, a master's degree in educational technology from University of Southern California, Los Angeles, a master's degree in counselling education from University Malaya, Kuala Lumpur and a doctorate from Universiti Kebangsaan, Bangi, Malaysia in 2001. She has written articles and books on culture, corporate culture and women management and authored “Understanding the Malaysian Workforce”, “Guidelines for Managers and Going Global” and “Understanding Multicultural Malaysia” and co-wrote two cross-cultural plays, “Expat Comes to Town” and “Expat Files for local Malaysian theatre”. She believes in diversity, growth, and moderation and considers herself very much a facilitator of learning on a range of subjects related to soft skills for different types of groups from graduate students to practicising managers and professionals in both public and private sector organizations. As a western educated Malay, Asma is familiar with the challenges of the intracultural, intercultural, and cross-cultural issues at the Malaysian workplaces and has worked with both expatriate and Asian managers from many countries and with Malaysian managers at all organizational levels


– Leadership Toolkit
– Creating Strategic Agility
– Listening Carefully and Speaking Wisely
– Managing in Transitions
– Framing Feedback for Change

Nancy Overholt is an expert in international professional development and training. She has conducted training for the government, corporate and private sectors over the past 30 years in the US and globally. Clients have included ministerial level executives from the Kingdom of Saudi Arabia and the Government of Chile. She was also involved in a series of trainings for judges and judicial experts from North Africa and the Middle East in the post Arab Spring context. She has implemented training for the Senior Administrators of the Supreme Court of Nigeria. As well, Nancy provided the leadership, design and evaluation of several capacity building initiatives for senior ministers and officials of the Government of Afghanistan, the initiatives were conducted in Malaysia. Her corporate sector trainings include clients such as Toyota Motor Sales, USA, Inc., LG, and Saudi Aramco. During Nancy’s 17-year tenure at the International Education (IIE) in 2002, she provided leadership and support to IIE’s high visibility programs for the U.S. Department of State, e.g., the Hubert H. Humphrey Fellowship Program, International Visitor Leadership Program, USAID, US Department of Agriculture, as well as the King Abdullah University of Science and Technology (KAUST). Prior to joining IIE, Ms. Overholt designed and administered programs for international professionals through appointments at the University of Pennsylvania and University of California, Santa Barbara. Nancy received a Bachelor of Arts from Albion College, Albion, MI (magna cum laude; Phi Beta Kappa) in French and American History as well as an Arts Master, University of Michigan, Ann Arbor, MI. She has native fluency in the English and French and speaks some Spanish. Her awards include the Fulbright Specialist Award, Antananarivo (DoS/ECA); IIP, Morocco (DoS); Director’s Citation (DoS/ECA); and the Exemplary Service Award, VEGA. Ms. Overholt has provided keynote addresses, professional presentations and lectures on international exchange in the US and abroad. She has one publication in translation.


– Leadership and Business Coaching-Organizational Development and Change Management
– New Managers and Fresh Graduates On-Boarding Program
– Facilitation for Corporate Strategic Alignment and Action Learning
– Team Building through Conversational Intelligence-C-IQ
– Communication Training through Conversational Intelligence-C-IQ.

Vimala Suppiah is an ICF certified PCC Executive and Business Coach and Facilitator with over 30 years’ experience which began in UK’s corporate National Health Service and now continues to work in SE Asia. She helps leaders and executives to gain new perspectives and tools to lead their people and organizations. Vimala’s key role in the NHS was developing a strategic direction, bringing clarity, empowering decision makers through consultative dialogue. This is where she gained valuable experience in whole system change management in organizations. Currently, Vimala consult, coach and train leaders within a whole system approach and work with individuals and teams as their true sparring partner/thought partner, where they find the solutions to be their very own Game Changer. She helps leaders, executives and teams to get clear on what is important, leverage on individual and team strengths, bring clarity, set goals, and develop plans to execute with purpose, with mastery and to add value to impact the bottom-line. Vimala is a certified C-IQ Facilitator in Conversational Intelligence. Through this work, she is able to deliver training on Trust Building, Team Building and Improve Organizational Communication Capabilities.


– Core Training for Professional Coach
– Executive Coaching
– Team / Group / Mentor Coaching
– Communication Training thru’ Conversational Intelligence-C-IQ
– New Managers and Fresh Graduates On-Boarding Program.

Julia N. P. Lim is an Executive Coach specializing in leadership coaching. She was a successful Marketing professional before she transitioned to become a professional Coach. While she was still in Campbell Soup Southeast Asia as the Head of Marketing, she began to lead her team differently through Coaching. The results were transformational. Leading by Coaching helps others become aware, think creatively, become engaged and be empowered. There on, they take on ownership and responsibilities and drive results beyond their own expectations. It unleashes their potential and helps them to learn and grow and in turn help them to behave and become future leaders. Julia is passionate to create positive change by spreading the awareness of coaching amongst workplace managers. This enables them to become coaching leaders who enjoy a more meaningful leadership role. While developing their direct reports as future leaders, they can then focus their attention on strategies that bring their companies to new heights.

– Associate Certified Coach (PCC – Professional Certified Coach), ICF (International Coach Federation,) USA
– Certified Coach (CC), Asia Pacific Corporate Coach Institute (ACCI), Singapore
– Certified Train the Trainer (TTT) HRDF Programs, Malaysia
– Certified EQ Profiler, USA
– Certified C-IQ practitioner


– Teambuilding
– Consultative Sales Training
– Sales Development Coaching
– Customer Acquisition & Growth
– Customer Retention

Jacob Das is an accomplished sales coach, business leader and a motivational trainer. He comes with over 20 years of professional experience in sales, business operations and training in a Fortune 500 company. He started as a Business Development and moved up the ranks as Director and being part of the Executive Leadership Team. Some of the highlights of his illustrious career are turning around a loss making branch to profitable within 6 months, revamping the sales process and achieving RM10 million sales in 2011, developing a sales coaching module for the sales team, delivered 10% YOY growth to a RM100 million portfolio, designed & implemented competency based training and trained 300 SLIM graduates. Jacob comes with unique training delivery and has a knack for keeping the sessions highly interactive, engaging and humorous and sending the trainee’s home with tangible outcomes. He’s very passionate about teambuilding, sales training, sales coaching and developing people in the area of customer relationship. As the former Sales and Operations Director, Jacob’s greatest asset is the ability to understand the challenges faced by Sales and Leadership teams and knows how to connect and break down sales and leadership nuggets in bite size for them to comprehend and implement easily.