October 2, 2016

Training Courses

Negotiations Skills

Everyone negotiates, but many of us have not learnt or been trained in the art of negotiations! We just do it on a trial and error basis. This is where we as individuals, our organisations and even nations may pay a very high price for the lack of knowledge and skills in negotiations. Every negotiation

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Teambuilding

High Impact Teambuilding is a fun filled experiential journey about people working as a team to meet the organizational deliverables. Teams will be exposed to ideas and concept of working professionally despite the differences and staying focused on the big picture. The program incorporates interesting outdoor and indoor team challenges that will take participants through

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Leadership Skills

The nature of leadership in the 21st Century is changing. Societies and organizations are demanding leaders who can generate trust, empower and inspire others, find innovative answers to problems and challenges and produce tangibly positive results. Increasingly, individual leaders and organizations face challenges that are dauntingly complex in scale. Helping them lead effectively in this

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Presentation Skills

Good information, great ideas or the best proposal only gets you half way – to be a successful professional presenter you need to be able to capture your audience and take them on your journey using effective presentations. Positioning yourself and your ideas in a consistently positive and professional manner enables you to make a

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Leadership Empowerment for Women

Ever wondered why some women don’t reach their full potential, despite the best training, skills, support and effort? They know what to do and how to do it and they’re out there doing it — and still not achieving the desired results! Clearly there’s more to success than skill, knowledge and action! This is the

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Communications Skills

Communication skills are important to your success because it influences what we understand about you as well as how we respond to you and support your views. Knowing how to communicate effectively, without criticizing or offending others, is an important key in any environment. A team-player with good communication skills can potentially help create a conducive

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Teamwork, Organisational and Leadership Skills

We all live and work in groups in our personal, professional and community life. Any organisation benefits if the group of people working in it, can be transformed into self-managing teams whereby every individual knows their role, responsibility and contributes towards better organisational effectiveness, performance and productivity. Personal effectiveness of each member of the team

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Train-the-Trainer

This workshop is designed to be an introduction to training and is suitable for anyone who has to deliver training on a one-to-one and small group basis. It aims to equip participants with the skills to design and deliver short training sessions. You will gain an understanding of how people learn and increase your confidence

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Facilitation Skills

A skilled facilitator enables a group to deal with a problem or develop a plan for delivering results in less time than it would take without this professional’s expertise. This course will teach participants how to act as facilitators who can draw out and process audience input for the purpose of moving a discussion forward.

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Cross-cultural Competence

In the international marketplace and workplace, the globe becomes ‘smaller’ and boundaries ‘disappear’, different people from different cultures will be forced to live side-by-side, work and play together, and do business with one another. The more this happens, the awareness of cultural difference is vital for success. Cultural Competence helps you to understand how and why people

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Strategic Management

This workshop, besides exposing the course participants to the various enhanced approaches and techniques in strategic management, will also prepare them to identify the opportunities and meet the challenges posed by the ever changing environment. The course will also enhance the skills in ensuring that the developed strategies are implemented correctly and to ensure that

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Malaysian Cultural Orientation

This program is designed to prepare professionals wanting to carry out tasks in Malaysia as an assignment. It prepares them to understand Malaysia and Malaysians better. It is not merely orienting people to the lifestyle of a country but provides them fairly good knowledge on culture, behaviour and language thereby preparing them for culturally appropriate

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Effective Public Sector Service Delivery

Although government organizations must function in often radically different environments than corporate entities, it’s still critical for agencies to strive for world-class customer service. There are numerous reasons. For one, the government should attempt to carry out the laws of our nation to the best of its ability, and services performed on behalf of citizens

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Effective Service Delivery

Effective service delivery is a profit strategy because it results in more new customers, more business with existing customers, fewer lost customers, more insulation from price competition, and fewer mistakes requiring the reperformance of services. Striving for service excellence can also be energizing because it requires the building of an organizational culture in which people

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Positive Work Culture

Organisations today face many challenges, from both the internal and external environment. One of the most prevalent concerns in the internal environment is the work culture of the employees, which has given rise to dissatisfaction and complaints by the top management as well as the external customers. Work culture that is negative and dull is

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Conflict Management

Organizations today operate in an increasingly challenging and dynamic environment. Individuals in organizations also increasingly have to balance personal and professional needs in a highly competitive environment. It is imperative that management recognizes the significance of conflict and the need to manage conflict which arises due to situations and decisions involving allocating limited resources, differing

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Customer Service Skills

In today’s globalized environment, where organizations must survive the changes or get left behind, managing customers’ expectations is one of the most important aspects of having a successful operations. It doesn’t matter whether you are selling something or providing a service, you aren’t going to get far if you don’t have effective customer service. It

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Professional and Interpersonal Skills

Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives. Employers often seek to hire staff with ‘strong interpersonal skills‘ – they want

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Basic Negotiation Skills for Banking Professionals

Everyone negotiates, but many of us have not learnt or been trained in the Art of Negotiations! We just do it on a trial and error basis. This is where we as individuals, organisations and even nations may pay a very high price for the lack of knowledge and skills in negotiations. Every negotiation has

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Strategic Negotiation Skills for Bankers

The most successful banking relationship are based on collaborative negotiations with both parties working together for individual and mutual benefit. The company contributes business goals and problems, and the banker adds financial resources and expertise. Through collaboration both parties create opportunities and outcomes that are superior for both sides. This is the core philosophy behind

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Negotiation Strategies for Corporate Banking Professionals

The most successful banking relationship are based on collaborative negotiations with both parties working together for individual and mutual benefit. The Client shares business goals and problems, and the Banker brings access to financial resources and expertise. Through collaboration both parties create opportunities and outcomes that are superior for both sides. This is the core

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Risk Management

The importance of Risk Management (RM) can hardly be overstated. The need for the awareness of risk has increased as we currently live in a less stable economic and political environment. The purpose of this risk management training course is to provide managers with a solid understanding of business risk and how to manage it.

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Ongoing Business Improvement

This course is designed to initiate an understanding of business improvement and its components for managers and executives in a competitive world environment where resources are limited and the markets are constantly changing. Businesses and their key executives must be able to recognise threats and opportunities at all times, and able take appropriate actions to

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Managing Costs & Waste Reduction

To initiate cost sensitivity among all executives and introduce a framework for developing productivity and waste reduction in all operational areas. Participants to be able to understand the impact of common management decisions and acquire a new way of thinking into business productivity and controlling costs for better operational results.

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Financial Skills for Leadership

In today’s competitive global economy, the role of Leaders has expanded, demanding a dynamic blend of leadership skills, strategic thinking and finance expertise. Increasingly, the top executives of organisations are required to be forward-looking, with a broadened perspective that goes beyond financial literacy to encompass enterprise-wide concerns. Financial Skills for Leadership provides senior executives with

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Dynamic Training Technique

In today’s competitive global economy, the role of Leaders has expanded, demanding a dynamic blend of leadership skills, strategic thinking and finance expertise. Increasingly, the top executives of organisations are required to be forward-looking, with a broadened perspective that goes beyond financial literacy to encompass enterprise-wide concerns. Financial Skills for Leadership provides senior executives with

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Six Thinking Hats® for Enhancing Quality Thinking

The Six Thinking Hats® is a powerful thinking technique. Dr. de Bono has taken the complex process of thinking and provided a simple template in the Six Hats® to enhance individual and group thinking skills. His research has identified that there are six types of thinking that we do and he has devised the hats to represent the different thinking that we do. This allows individuals to organize their thinking and move towards more effective thinking.

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Creativity @ Work

We are living in a sea of discontinuous changes, bringing in its wake, fresh and new challenges and opportunities. Among the numerous challenges brought about by change are increasing product competition and customer expectations. Indeed, to survive in this brave new world requires that we adapt to the changes or invent the future.

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Enhancing Managerial Effectiveness Using The Myers Briggs Type Indicator®

The MBTI® is a forced-choice, self-reporting personality questionnaire used to discover and describe people’s preference for the way they orient their lives, how they gather information and make decisions. Based on Carl Jung’s theory of perception and judgement, it classifies people into 16 broad personality types.

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Leadership and Contemporary Leadership

The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence. It’s not that IQ and technical skills are irrelevant. They do matter, but…they are the entry-level requirements for executive positions. My research, along with other recent studies, clearly shows that emotional intelligence is the sine qua non (a thing that is absolutely necessary) of leadership.

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Managerial Coaching

Coaching trends are not only challenging individuals to develop and manage themselves but are becoming an integral part of productive performance outcomes and accelerated learning. Many people at every level of the organisation can facilitate coaching processes and initiatives, producing a positive developmental culture within the organisation if they understand and practise Managerial Coaching in the company.

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Strategic Planning & Management

Strategic Planning and Management is a practical approach to the subject of strategy. It identifies the key factors that dictate the direction of an organization and it is a process that an organization’s management uses to set direction and articulate their vision

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Marketing Principles and Strategic Marketing Planning

Today’s marketplace is fast changing hence it is imperative that all marketing and sales staff and their internal customers understand and apply marketing concepts and tools to their respective functions so as to achieve the level of success required of them and for the company in today’s competitive marketplace.

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Finance for Non-Financial Managers

Leading with Finance is a program designed to provide you with a thorough understanding of the principles of finance – a toolkit for making smart financial decisions and the confidence to clearly communicate those decisions to key internal and external stakeholders.

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Journalism and Newsroom Organization

This 15-hour workshop will enable the television broadcaster (or anyone in the content industry) to step into the digital age of content production, with an emphasis on news and current affairs content.

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Digital Filmmaking

Understanding the basics of digital filmmaking and learning to tell a story in a visual sense. This 5-day course will cover all the different stages of filmmaking from the conceptualization process right up to the post-production.

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Multimedia Journalism

This workshop will enable the television broadcaster (or anyone in the content industry) to step into the digital age of content production, with an emphasis on news and current affairs content. This 5-day course will concentrate on the efficiency of storytelling by breaking down the content production team to a single person.

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Online Content Production / Strategy

This course will help to train participants how to develop content (either factual or fiction) specifically for the online platform, and understanding how a good strategy will help to distribute to as a large an audience as possible.

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HR for Non HR Managers

Human Resources as a topic, has always remained a “mystery” of sorts for non HR Practitioners. Commonly, many people are unable to see the direct value in the initiatives and interventions provided by HR., that will provide the audience with the understanding of the HR function and how this will add value to their business/ functions.

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Communication Skills for Customer Servicing

Since time immemorial, those of us in the service industry have been indoctrinated with the adage, “Customer is Always Right”. Whilst some may choose to disagree, the reality is that said service industries’ existence is based on their ability to sustain their customer base.

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Leading Performance through Behavioural Change

There are many ways to improve a team performance in achieving organizational aspirations. Some organisations tend to manage through hiring the right people, streamlining processes, technological innovation, training and reskilling and reallocating resources through load balancing.

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Organisational Effectiveness

Organisational Effectiveness (OE) as a subject, covers a very broad spectrum of how an organization achieves desired outcomes in the most optimal and effective way. To put it simply, it is the effective manner in which an organization achieves its goals. OE from a strategic Human Capital viewpoint, would cover Organisational Designs & Structure.

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Performance Coaching – Good to Great to Excellent!

A common misnomer in Performance Management is that Performance based Coaching happens only during annual performance discussions. In our course, we help People Managers increase their awareness that Performance Coaching is a journey and needs to be done at the right time with the right talent.

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Protocol and Etiquette

Want to know how to manage a visit of a high-level delegation to your organization? How to treat dignitaries? How to handle formal written communication? How to navigate a formal dinner? How to be aware of the sensitivities when placing guests? What is the right order of precedence and which guests rank most highly?

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