Everyone negotiates, but many of us have not learnt or been trained in the art of negotiations! We just do it on a trial and error basis. This is where we as individuals, our organisations and even nations may pay a very high price for the lack of knowledge and skills in negotiations. Every negotiation.
High Impact Teambuilding is a fun filled experiential journey about people working as a team to meet the organizational deliverables. Teams will be exposed to ideas and concept of working professionally despite the differences and staying focused on the big picture. The program incorporates interesting outdoor and indoor team challenges that will take participants through.
The nature of leadership in the 21st Century is changing. Societies and organizations are demanding leaders who can generate trust, empower and inspire others, find innovative answers to problems and challenges and produce tangibly positive results. Increasingly, individual leaders and organizations face challenges that are dauntingly complex in scale. Helping them lead effectively in this.
Good information, great ideas or the best proposal only gets you half way – to be a successful professional presenter you need to be able to capture your audience and take them on your journey using effective presentations. Positioning yourself and your ideas in a consistently positive and professional manner enables you to make a
Ever wondered why some women don’t reach their full potential, despite the best training, skills, support and effort? They know what to do and how to do it and they’re out there doing it — and still not achieving the desired results! Clearly there’s more to success than skill, knowledge and action! This is the
Communication skills are important to your success because it influences what we understand about you as well as how we respond to you and support your views. Knowing how to communicate effectively, without criticizing or offending others, is an important key in any environment. A team-player with good communication skills can potentially help create a conducive
We all live and work in groups in our personal, professional and community life. Any organisation benefits if the group of people working in it, can be transformed into self-managing teams whereby every individual knows their role, responsibility and contributes towards better organisational effectiveness, performance and productivity. Personal effectiveness of each member of the team
This workshop is designed to be an introduction to training and is suitable for anyone who has to deliver training on a one-to-one and small group basis. It aims to equip participants with the skills to design and deliver short training sessions. You will gain an understanding of how people learn and increase your confidence
A skilled facilitator enables a group to deal with a problem or develop a plan for delivering results in less time than it would take without this professional’s expertise. This course will teach participants how to act as facilitators who can draw out and process audience input for the purpose of moving a discussion forward.
In the international marketplace and workplace, the globe becomes ‘smaller’ and boundaries ‘disappear’, different people from different cultures will be forced to live side-by-side, work and play together, and do business with one another. The more this happens, the awareness of cultural difference is vital for success. Cultural Competence helps you to understand how and why people
This workshop, besides exposing the course participants to the various enhanced approaches and techniques in strategic management, will also prepare them to identify the opportunities and meet the challenges posed by the ever changing environment. The course will also enhance the skills in ensuring that the developed strategies are implemented correctly and to ensure that
This program is designed to prepare professionals wanting to carry out tasks in Malaysia as an assignment. It prepares them to understand Malaysia and Malaysians better. It is not merely orienting people to the lifestyle of a country but provides them fairly good knowledge on culture, behaviour and language thereby preparing them for culturally appropriate
Although government organizations must function in often radically different environments than corporate entities, it’s still critical for agencies to strive for world-class customer service. There are numerous reasons. For one, the government should attempt to carry out the laws of our nation to the best of its ability, and services performed on behalf of citizens
Effective service delivery is a profit strategy because it results in more new customers, more business with existing customers, fewer lost customers, more insulation from price competition, and fewer mistakes requiring the reperformance of services. Striving for service excellence can also be energizing because it requires the building of an organizational culture in which people
Organisations today face many challenges, from both the internal and external environment. One of the most prevalent concerns in the internal environment is the work culture of the employees, which has given rise to dissatisfaction and complaints by the top management as well as the external customers. Work culture that is negative and dull is
Organizations today operate in an increasingly challenging and dynamic environment. Individuals in organizations also increasingly have to balance personal and professional needs in a highly competitive environment. It is imperative that management recognizes the significance of conflict and the need to manage conflict which arises due to situations and decisions involving allocating limited resources, differing
In today’s globalized environment, where organizations must survive the changes or get left behind, managing customers’ expectations is one of the most important aspects of having a successful operations. It doesn’t matter whether you are selling something or providing a service, you aren’t going to get far if you don’t have effective customer service. It
Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives. Employers often seek to hire staff with ‘strong interpersonal skills‘ – they want
Everyone negotiates, but many of us have not learnt or been trained in the Art of Negotiations! We just do it on a trial and error basis. This is where we as individuals, organisations and even nations may pay a very high price for the lack of knowledge and skills in negotiations. Every negotiation has
The most successful banking relationship are based on collaborative negotiations with both parties working together for individual and mutual benefit. The company contributes business goals and problems, and the banker adds financial resources and expertise. Through collaboration both parties create opportunities and outcomes that are superior for both sides. This is the core philosophy behind
The most successful banking relationship are based on collaborative negotiations with both parties working together for individual and mutual benefit. The Client shares business goals and problems, and the Banker brings access to financial resources and expertise. Through collaboration both parties create opportunities and outcomes that are superior for both sides. This is the core
The importance of Risk Management (RM) can hardly be overstated. The need for the awareness of risk has increased as we currently live in a less stable economic and political environment. The purpose of this risk management training course is to provide managers with a solid understanding of business risk and how to manage it.
This course is designed to initiate an understanding of business improvement and its components for managers and executives in a competitive world environment where resources are limited and the markets are constantly changing. Businesses and their key executives must be able to recognise threats and opportunities at all times, and able take appropriate actions to
To initiate cost sensitivity among all executives and introduce a framework for developing productivity and waste reduction in all operational areas. Participants to be able to understand the impact of common management decisions and acquire a new way of thinking into business productivity and controlling costs for better operational results.
In today’s competitive global economy, the role of Leaders has expanded, demanding a dynamic blend of leadership skills, strategic thinking and finance expertise. Increasingly, the top executives of organisations are required to be forward-looking, with a broadened perspective that goes beyond financial literacy to encompass enterprise-wide concerns. Financial Skills for Leadership provides senior executives with