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https://www.skillfocus.com.my
SkillFocus ConsultancyFri, 13 Nov 2020 04:02:59 +0000en-UShourly1https://wordpress.org/?v=4.9.26https://www.skillfocus.com.my/wp-content/uploads/2018/07/cropped-skillfocus-logo-1-32x32.pngUncategorized – SkillFocus Consultancy
https://www.skillfocus.com.my
3232Performance Coaching – Good to Great to Excellent!
https://www.skillfocus.com.my/performance-coaching-good-to-great-to-excellent/
Sat, 03 Jun 2017 06:38:07 +0000https://www.skillfocus.com.my/?p=4494Read more about Performance Coaching – Good to Great to Excellent![…]]]>A common misnomer in Performance Management is that Performance based Coaching happens only during annual performance discussions. In our course, we help People Managers increase their awareness that Performance Coaching is a journey and needs to be done at the right time with the right talent. The right time could be throughout the duration of a period, at regular intervals until the expected improvements begin to manifest. This course will also help people understand the difference in 4 coaching styles and how this will impact performance. Whilst we will discuss situational leadership in coaching, our primary focus would be on the collaborative and in some instances, laissez faire coaching style. We help Leaders understand that coaching is about encouraging their people to find solutions, by empowering them. This creates a sense of ownership in their team members and fosters an environment of joint responsibility and accountability. Our course helps Managers understand that an effective performance culture can only be driven through an environment that encourages a feedback mechanism that is complemented by an equitable recognition program.
]]>Organisational Effectiveness
https://www.skillfocus.com.my/organisational-effectiveness/
Sat, 03 Jun 2017 06:37:38 +0000https://www.skillfocus.com.my/?p=4492Read more about Organisational Effectiveness[…]]]>Organisational Effectiveness (OE) as a subject, covers a very broad spectrum of how an organization achieves desired outcomes in the most optimal and effective way. To put it simply, it is the effective manner in which an organization achieves its goals. OE from a strategic Human Capital viewpoint, would cover Organisational Designs & Structure, Leadership & People Development, Talent Management, Process Improvement Technology & Innovation and Performance Management. From a more granular viewpoint, the above topics would dovetail into Productivity, Staff Retention, Empowerment, Decision Making and People Engagement. For the purpose of this course, we will concentrate on Talent Management, Performance Management and People Development.
]]>Communication Skills for Customer Servicing
https://www.skillfocus.com.my/communication-skills-for-customer-servicing/
Sat, 03 Jun 2017 06:36:42 +0000https://www.skillfocus.com.my/?p=4488Read more about Communication Skills for Customer Servicing[…]]]>Since time immemorial, those of us in the service industry have been indoctrinated with the adage, “Customer is Always Right”. Whilst some may choose to disagree, the reality is that said service industries’ existence is based on their ability to sustain their customer base. Whilst there are numerous courses on effective customer servicing, ours is designed around one major component, that is on how an individual communicates or responds to a customer. We find that in many industries, customer satisfaction could be severely impacted by simply a wrong choice in words or even the intonation in a response to their needs. This course will help individual frontline staff better understand customer requirements, their motivations and respond in a manner that can help improve customer delight. We will cover the importance of patience, improving listening skills, clearly communicating your decision and using positive language when the inevitable response has to be a ‘No’. We will cover case studies based on industries, and role play for participants to understand where their possible gaps are and how best to close these gaps.
]]>HR for Non HR Managers
https://www.skillfocus.com.my/hr-for-non-hr-managers/
Sat, 03 Jun 2017 06:36:04 +0000https://www.skillfocus.com.my/?p=4486Read more about HR for Non HR Managers[…]]]>Human Resources as a topic, has always remained a “mystery” of sorts for non HR Practitioners. Commonly, many people are unable to see the direct value in the initiatives and interventions provided by HR., that will provide the audience with the understanding of the HR function and how this will add value to their business/ functions. This will provide Line Managers with a better understanding of how HR contributes directly to the success of their business. This is essentially a 8 module workshop that needs to be covered over 4 days, which is meant to provide a full view of the overall employee lifecycle (cradle to grave), but the approach is to first cover 4 modules of 2 days and after a suitable interval, we will cover the other 4 modules over another 2 days. The phased-out approach is essential for Line Managers to not feel strained with possible information overload and to focus on immediate need of the organization based on criticality of outcomes.
]]>Online Content Production / Strategy
https://www.skillfocus.com.my/online-content-production-strategy/
Sat, 03 Jun 2017 06:35:31 +0000https://www.skillfocus.com.my/?p=4484Read more about Online Content Production / Strategy[…]]]>This course will help to train participants how to develop content (either factual or fiction) specifically for the online platform, and understanding how a good strategy will help to distribute to as a large an audience as possible. This 2-day course will cover the different methods of coming up with content that will fit for the different personalities of the platforms on the Internet. It will also explore the different strategies that can help push content online.
]]>Multimedia Journalism
https://www.skillfocus.com.my/multimedia-journalism/
Sat, 03 Jun 2017 06:35:01 +0000https://www.skillfocus.com.my/?p=4482Read more about Multimedia Journalism[…]]]>This workshop will enable the television broadcaster (or anyone in the content industry) to step into the digital age of content production, with an emphasis on news and current affairs content. This 5-day course will concentrate on the efficiency of storytelling by breaking down the content production team to a single person. It will help those in the creative and media industry to go back to basics and understand the importance of pure storytelling. It will also train participants to understand the complementary elements of being trans-media, which in essence means to harness all the media platforms from traditional to digital.
]]>Digital Filmmaking
https://www.skillfocus.com.my/digital-filmmaking/
Sat, 03 Jun 2017 06:34:16 +0000https://www.skillfocus.com.my/?p=4479Understanding the basics of digital filmmaking and learning to tell a story in a visual sense. This 5-day course will cover all the different stages of filmmaking from the conceptualization process right up to the post-production.
]]>Journalism and Newsroom Organization
https://www.skillfocus.com.my/journalism-and-newsroom-organization/
Sat, 03 Jun 2017 06:23:21 +0000https://www.skillfocus.com.my/?p=4477Read more about Journalism and Newsroom Organization[…]]]>This 15-hour workshop will enable the television broadcaster (or anyone in the content industry) to step into the digital age of content production, with an emphasis on news and current affairs content. This course will concentrate on the efficiency of storytelling by breaking down the content production team to a single person. It will help those in the creative and media industry to go back to basics and understand the importance of pure storytelling. It will also train participants to understand the complementary elements of being trans-media, which in essence means to harness all the media platforms from traditional to digital.
]]>Finance for Non-Financial Managers
https://www.skillfocus.com.my/finance-for-non-financial-managers/
Sat, 03 Jun 2017 06:22:57 +0000https://www.skillfocus.com.my/?p=4475Read more about Finance for Non-Financial Managers[…]]]>Leading with Finance is a program designed to provide you with a thorough understanding of the principles of finance – a toolkit for making smart financial decisions and the confidence to clearly communicate those decisions to key internal and external stakeholders. This course also highlights the importance of incorporating subjective judgments into financial decision-making, empowering you to firmly grasp the bigger picture and become a more effective leader.
]]>Marketing Principles and Strategic Marketing Planning
https://www.skillfocus.com.my/marketing-principles-and-strategic-marketing-planning/
Sat, 03 Jun 2017 06:22:32 +0000https://www.skillfocus.com.my/?p=4473Read more about Marketing Principles and Strategic Marketing Planning[…]]]>Today’s marketplace is fast changing hence it is imperative that all marketing and sales staff and their internal customers understand and apply marketing concepts and tools to their respective functions so as to achieve the level of success required of them and for the company in today’s competitive marketplace. Strategic marketing planning is a refreshing approach to the subject of marketing and strategy. It identifies the key factors that dictate the direction of an organization moving forward and it is a process that an organization’s management uses to set direction and articulate their vision with the help of external facilitation. This program is about enabling participants to understand marketing and apply the marketing concepts to strategically plan marketing.
