This workshop, besides exposing the course participants to the various enhanced approaches and techniques in strategic management, will also prepare them to identify the opportunities and meet the challenges posed by the ever changing environment. The course will also enhance the skills in ensuring that the developed strategies are implemented correctly and to ensure that Read more about Strategic Management[…]

This program is designed to prepare professionals wanting to carry out tasks in Malaysia as an assignment. It prepares them to understand Malaysia and Malaysians better. It is not merely orienting people to the lifestyle of a country but provides them fairly good knowledge on culture, behaviour and language thereby preparing them for culturally appropriate Read more about Malaysian Cultural Orientation[…]

Although government organizations must function in often radically different environments than corporate entities, it’s still critical for agencies to strive for world-class customer service. There are numerous reasons. For one, the government should attempt to carry out the laws of our nation to the best of its ability, and services performed on behalf of citizens Read more about Effective Public Sector Service Delivery[…]

Effective service delivery is a profit strategy because it results in more new customers, more business with existing customers, fewer lost customers, more insulation from price competition, and fewer mistakes requiring the reperformance of services. Striving for service excellence can also be energizing because it requires the building of an organizational culture in which people Read more about Effective Service Delivery[…]

Organisations today face many challenges, from both the internal and external environment. One of the most prevalent concerns in the internal environment is the work culture of the employees, which has given rise to dissatisfaction and complaints by the top management as well as the external customers. Work culture that is negative and dull is Read more about Positive Work Culture[…]

Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives. Employers often seek to hire staff with ‘strong interpersonal skills‘ – they want Read more about Professional and Interpersonal Skills[…]

Everyone negotiates, but many of us have not learnt or been trained in the Art of Negotiations! We just do it on a trial and error basis. This is where we as individuals, organisations and even nations may pay a very high price for the lack of knowledge and skills in negotiations. Every negotiation has Read more about Basic Negotiation Skills for Banking Professionals[…]

The most successful banking relationship are based on collaborative negotiations with both parties working together for individual and mutual benefit. The company contributes business goals and problems, and the banker adds financial resources and expertise. Through collaboration both parties create opportunities and outcomes that are superior for both sides. This is the core philosophy behind Read more about Strategic Negotiation Skills for Bankers[…]

The most successful banking relationship are based on collaborative negotiations with both parties working together for individual and mutual benefit. The Client shares business goals and problems, and the Banker brings access to financial resources and expertise. Through collaboration both parties create opportunities and outcomes that are superior for both sides. This is the core Read more about Negotiation Strategies for Corporate Banking Professionals[…]

The importance of Risk Management (RM) can hardly be overstated. The need for the awareness of risk has increased as we currently live in a less stable economic and political environment. The purpose of this risk management training course is to provide managers with a solid understanding of business risk and how to manage it. Read more about Risk Management[…]

This course is designed to initiate an understanding of business improvement and its components for managers and executives in a competitive world environment where resources are limited and the markets are constantly changing. Businesses and their key executives must be able to recognise threats and opportunities at all times, and able take appropriate actions to Read more about Ongoing Business Improvement[…]

To initiate cost sensitivity among all executives and introduce a framework for developing productivity and waste reduction in all operational areas. Participants to be able to understand the impact of common management decisions and acquire a new way of thinking into business productivity and controlling costs for better operational results.

As a basic level course, it introduces the required project management principles for project planning and implementation. Its benefit to any project executive is that the knowledge learned enables that trainee to return to office and properly execute their projects. Participants to this workshop will:- Learn the key concepts for managing a small to mid-size Read more about Fundamentals of Project Management[…]

This course has been developed to further empower project managers and team leads in project delivery. By learning and applying practical management strategies, the participant improves their know-how to take their projects to the end. (It is taken after the 3 days “Planning & Managing Projects” course). Participants to this workshop will:- Learn key management Read more about Practical Project Management[…]

This course has been designed to cater for a specific audience – the project director. A project director is the person who must have a macro view of every project under their oversight. And this course presents project management in a macro view. This enables the trainee to learn vital info on delivery, contracts and Read more about A Project Management Overview – For Project Directors[…]

Many a project suffers from non-acceptance of one or more of their deliverables upon completion. A major issue is non-compliance to project requirements. This course bridges the knowledge gap in this aspect. It shows how to achieve project compliance as a project progresses. (It is taken after the 3 days “Planning & Managing Projects” course). Read more about Project Compliance[…]

In today’s competitive global economy, the role of Leaders has expanded, demanding a dynamic blend of leadership skills, strategic thinking and finance expertise. Increasingly, the top executives of organisations are required to be forward-looking, with a broadened perspective that goes beyond financial literacy to encompass enterprise-wide concerns. Financial Skills for Leadership provides senior executives with Read more about Corporate Financial Intelligence[…]

This cross-culture session will help participants unpack the cross-cultural gaps especially adapting to the various countries. Cross-cultural competence is described as one of the many tools of soft power that includes the “exchange of ideas, information, art and other aspects of culture among nations and their peoples in order to foster mutual understanding. Understanding and Read more about Cross Culture – A Global Perspective[…]

This is a 2-day highly experiential leadership development and personal growth workshop. The workshop is designed to equip managers and leaders with timeless coaching skills to coach others for positive change and accelerated performance. The participants acquire competencies to engage in coaching conversations that results in increased awareness, improved empowerment, and engagement for peak performance Read more about Leader as Coach[…]

The workshop is designed for managers and leaders to master conversational skills that foster closer connection, build trust, create impact and achieve extraordinary results. The Neuroscience of Conversational Intelligence® (C-IQ) has been time tested, and its tools would be used to enable participants to start to use conversation not just as a means to convey Read more about Conversational Intelligence for Leaders C-IQ[…]